Shipping
We offer discrete shipping to everywhere in Australia. Your parcel will be sent in a plain mailing satchel and the return address will only say Eco for your privacy.
All of our products will be sent from Brisbane Australia. We will usually post the item(s) within 1-2 business day of receiving cleared payment.
Shipping is via Regular Parcel Post with Australia Post, it will take approx. 3- 9 business days to arrive to most areas. However, please keep in mind that at times there may be an unusual delay in delivery by Australia Post, which we have no control of.
New Zealand & International orders only have full tracking when selected at Checkout. Very limited parcel location information is included with the base level shipping option.
Please feel free to contact us if you have any questions about how your order will be shipped and for any special requests.
All orders purchased through the website and shipped within Australia with a value of $99 or less, standing shipping is $9.95. When valued over $99 free standard shipping is included. Majority of orders are sent with Australia Post, tracking details are sent by Australia Post or the selected courier company on the day of dispatch. Please check your spam/junk mail if you don’t receive the details. Or contact us if you need any help with tracking your parcel. The sooner you notify us of a problem the better the chance we have to track down your parcel. If tracking is added on to an order that automatically includes tracking, we will insure your parcel so if by the off chance your parcel goes missing, the cost of the replacement is covered.
Any products purchased in store do not include shipping. If you would like to purchase an in store product and need it sent away, we’re happy to send it for you and we can provide a shipping quote based on the weight of the order and the shipping destination.
International Shipping
The shopping cart will calculate shipping costs for your specific order size and Country and will show all of the different options available to you. Just add the items you would like to the shopping cart and calculate shipping based on the country you would like it delivered to.
However please feel free to contact us if you have any questions.
New Zealand & International orders only have full tracking when selected at Checkout. Very limited parcel location information is included with the base level shipping option.
Please note we are not responsible for any customs or duties charges that may apply when your order arrives. Please check with your local government if taxes or duties might apply to your order BEFORE ordering from us.
Returns
- Each order is quality checked prior to dispatch, however if you receive a faulty product, please notify us of any defective item/s within 7 days from the day you received it.
- Due to the nature of these goods, we do NOT accept returns for goods that have been washed or used. If you decide you don’t like the item you purchased or the size is wrong. Please contact us ASAP to arrange a return. Depending on the product you’re returning we may be able to offer a swap or credit or refund. We cannot accept change of mind returns after 30 days of you receiving your items.
- Faulty items will be repaired or replaced at our discretion. General wear & tear, poor washing practices & inappropriate use are not a warranty issues.
- We believe in the quality of our products, if you have a problem with any of our products please contact us at any stage of use and we can discuss the options. In general we will repair or replace items if there is a manufacturing issue in the first 6 months. After 6 months the best solution will depend on the product and the problem.
Please note shipping and handling fees are not refundable and return shipping costs are the customers responsibility. Orders that were sent with free shipping still incurred shipping costs by us, these shipping costs won’t be refunded from change of mind returned orders.
- All items returned for change or mind must be unworn, unwashed and in their original condition. Except for any faulty product returns.